Sometimes in order to maintain positive workplaces we need to confront bad behavior and deal with challenging issues.

We often ignore these difficult issues because we are fearful of approaching the offending employee or worried we will ruin a good relationship.

We require new ways of doing things so that we can approach a difficult conversation with greater confidence and emerge feeling better about the outcomes.

• How to reframe a difficult conversation and remove the emotional impact
• A five-step, solution-focused approach to having challenging conversations and resolving conflict in a positive and constructive way
• Tools and tips on how to conduct a brief coaching session when time is tight
• How to build better work relationships by encouraging open, constructive discussion