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Dealing with Difficult Conversations

Sometimes in order to maintain positive workplaces we need to confront bad behavior and deal with challenging issues. We often ignore these difficult issues because we are fearful of approaching the offending employee or worried we will ruin a good relationship. We require new ways of doing things so that we can approach a difficult conversation with greater confidence and emerge feeling better about the outcomes.mes.

In this interactive workshop you will:

  • How to reframe a difficult conversation and remove the emotional impact
  • A five-step, solution-focused approach to having challenging conversations and resolving conflict in a positive and constructive way
  • Tools and tips on how to conduct a brief coaching session when time is tight
  • How to build better work relationships by encouraging open, constructive discussion
To book this workshop for your organization contact Louisa Jewell at or call at 416-559-8930.

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"Having just spent an educational, entertaining and inspiring Saturday attending your seminar I find it hard to imagine that you could still have any need for glowing reference letters from satisfied customers. But I was so impressed by both your content and delivery that I can’t help myself from sending you one anyway."
Tema Frank, Founder & President, Web Mystery Shoppers

"One of the best (if not the best) workshops I have ever taken"
Workshop Participant, Northern Lights Canada

"…It was wonderful meeting you. I have raved about the workshop to many ofthe people I know. I told my x-boss it was the best thing I attended in all my years at Sears. You were an inspiration Louisa. I really mean that."
Annie Paul, Sears Canada

"Thanks Louisa for doing such a great job. The next day I received 4 different emails personally thanking us for the workshop – a couple from people I never expect to get these things from. In my 15 years as a manager/director I can’t recall such a positive response to any workshop we’ve done."
Randy Heasman, Director Employment & Training, St. Stephen’s Community House

"Louisa was one of, if not the best instructor I have ever had. Great job."
Workshop Participant, Workplace Safety and Insurance

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